Unfortunately, there are many reasons you may be removed from the Amazon Flex program.įirst, take every precaution to prevent deactivation in the first place. These will all help in removing a bad mark against your account. Make sure to provide dates, times, and a detailed description of the issue. If you have an especially troublesome route, keep notes and if a complaint arises, appeal it with a detailed account of what happened. However, if this is done too often, you’ll receive another obnoxious email from the help center about conducting too many returns.Ī Flex driver’s best defense against complaints is to keep records.
During the holiday shopping season, this issue only gets worse.Īs a Flex driver, you have the option of returning a package if you feel that it is not safe to leave at the physical address. Without further information such as which package wasn’t received, there’s no way to appeal a “Package not received” complaint. If you find yourself in this situation, you have to stick to your guns and keep emailing until you’re lucky enough to find a support agent who actually reads your email and is willing to help.Ĭanned responses are among the most frustrating part of dealing with Amazon Flex support - especially in regard to complaint emails.Įvery Flexer dreads seeing one of the infamous “ package not received” emails. Your second, third, fourth, and fifth time emailing support will likely result in the same frustration. Sending an email will result in a canned response and no real help from Amazon. If you need to contact Flex app customer support outside of route issues, your first stop is email. What’s important is that you contact support as soon as possible if there are any circumstances that prevent you from delivering your package on time or doing your job to the best of your ability.
It’s inevitable that you’ll run into issues along the way - it’s the nature of the delivery business. Which one you choose will depend on the nature of your problem, which we dive into in the next section. In-app telephone support: Tap the question mark in the top right corner of your app, select “Request call from support,” and an Amazon employee will call you within 30 seconds.You can contact driver support by email, calling through the app, or directly calling the driver support hotline: Let’s start with the contact information for Amazon Flex support. Customer Support for Amazon Flex Customers.
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